About this course

This course will provide you with practical steps and activities for making a decision about how to decide on work to be outsourced, finding suitable contractors, managing them and then measuring their performance.

The course covers the essential skills required to successfully engage and manage contractors through understanding basic law and contractor management best practices.

The course is designed for people currently working with contractors and having to source and manage them and for those who are interested in the field. Whether you are managing complex and multiple contractors or just want to improve your day-to-day dealings with contractors, this course will enhance your current skill set.

The course is aimed at:

  • people responsible for contract administration
  • buyers responsible for contract strategy
  • managers who do day-to-day supervision
  • engineering managers and other role players involved in the contract management process

Learning Journey - Contractor Management


This course is based on proven methodologies and application within the industry ensuring a practical approach to contractor management that provides learners with these learning outcomes:

determine what should be done in-house and what should be outsourced

make informed decisions about which contractor to use for which work

effectively contract contractors

manage the contractors as they complete the agreed work

measure and report on the performance of contractors according to SLA and agreed KPIs.

Contractor Management - Content

Who should attend?

  • Foremen
  • Maintenance managers
  • Asset care managers
  • Business area managers
  • Facility managers
  • Asset care engineers

Format and duration

24 notional hours blended learning comprising elearning and 6 x 2 hour virtual classroom contact sessions

Take-home tools

  • Knowledge to review and implement relevant contractor agreements.
  • Ability to set up a suitable performance management system for contractors.
  • Skills to set up and maintain effective partnerships with contractors.


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    Terms and conditions of registration and use
    All registrations received are regarded as confirmed and subject to the following:

    • Payment must be made before the course start date or within 30 days of invoice date, whichever occurs first. Once payment has been made, please send proof thereof via email to: pragma.academy@pragmaworld.net.
    • Refunds and/or substitutions are not applicable if a learner has: enrolled for a course and accessed it via the Pragma Academy Learning Management System; or attended a classroom session; or has enrolled, but failed to attend without notifying the Pragma Academy at least seven (7) working days prior to course start date.
    • Refunds and/or substitutions are applicable: if cancellation is received in writing at least fifteen (15) working days before the scheduled start date of the course, a full refund is applicable; if cancellation is received in writing at least seven (7) working days before the scheduled start date of the course, a 50% refund is applicable; if a learner who enrolled in a course due to take place in less than fifteen (15) working days, sends a substitution learner subject to the substitution learner meeting the minimum prerequisite qualification requirements.
    • It is the learner's responsibility to ensure that they meet the prerequisite requirements for a course they are enrolling in. Proof of suitable prerequisite qualifications will be required.
    • Pragma reserves the right to cancel any advertised course due to insufficient enrolments or conditions beyond our control.