About this course

This practical course is aimed at the front-line teams who must be able to do basic root cause analysis on fairly straightforward problems, with a quick turnaround time. Although it is also based on the DMAIC steps, the main focus is on the problem definition, the cause-affect analysis and on verifying potential causes.

“If I had an hour to solve a problem, I’d spend 55 minutes thinking about the problem and 5 minutes thinking about the solution.” Albert Einstein

This course is aimed at front line operational problem solving where the problem can be solved by an individual or small team within a period of 1-14 days.

The image below shows the flow of each module, distinguishing between the LMS work, contact session work and the workplace assignments.

The contact sessions follow on the elearning sessions and are transformed into dynamic, interactive sessions focussing on real examples and application of knowledge.


At the end of this course learners will be able to:

Explain the three categories of problems and how they are resolved in the world of maintenance

Explain how the daily meeting structure facilitates and controls problem solving

Explain the steps in the process of RCA

Define problems clearly using the 5W1H technique

Collect and interpret information to ensure fact-based RCA

Identify possible causes of the problem without jumping to conclusions

Verify and eliminate possible causes that are not feasible

Apply cause-effect analysis to find the root causes of the problem

Select, motivate and implement the best solution

Root Cause Analysis - Content

Introduction to Root Cause Analysis (RCA)


Who should attend?

  • Artisans / Tradespeople
  • Planners
  • Foremen
  • Shift supervisors
  • Junior engineers

Format and duration

  • Blended learning, with elearning and contact sessions
  • 14 notional hours
    Learners complete elearning modules and quizzes prior the contact sessions
  • Formative and summative assessment through knowledge quizzes
  • Workplace assignment

Take-home tools

  • Workplace assignment allows for practical application and demonstration of knowledge


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    Terms and conditions of registration and use
    All registrations received are regarded as confirmed and subject to the following:

    • Payment must be made before the course start date or within 30 days of invoice date, whichever occurs first. Once payment has been made, please send proof thereof via email to: pragma.academy@pragmaworld.net.
    • Refunds and/or substitutions are not applicable if a learner has: enrolled for a course and accessed it via the Pragma Academy Learning Management System; or attended a classroom session; or has enrolled, but failed to attend without notifying the Pragma Academy at least seven (7) working days prior to course start date.
    • Refunds and/or substitutions are applicable: if cancellation is received in writing at least fifteen (15) working days before the scheduled start date of the course, a full refund is applicable; if cancellation is received in writing at least seven (7) working days before the scheduled start date of the course, a 50% refund is applicable; if a learner who enrolled in a course due to take place in less than fifteen (15) working days, sends a substitution learner subject to the substitution learner meeting the minimum prerequisite qualification requirements.
    • It is the learner's responsibility to ensure that they meet the prerequisite requirements for a course they are enrolling in. Proof of suitable prerequisite qualifications will be required.
    • Pragma reserves the right to cancel any advertised course due to insufficient enrolments or conditions beyond our control.